software and the bureaucracy

so the first week of classes has once again an amazing learning opportunity. i created some tension with the CAS technology support group by requesting a free software for the lab machines on the first day of classes. the support group is stretched thin and they thought they had finished for us. things worked out after i explained that it was an emergency, that i had 2 weeks until i absolutely needed it.

since that first day dust up, i have discovered that they did not include what my colleagues and i think are basics such as: Firefox and Filezilla. last semester we had requested and they had eventually given us an Admin account for urgent issues and this isn't there either :/
i don't mind installing Firefox, etc. it isn't a big deal.

the lesson is that we need to be very exacting about what we need each and every semester. i am pulling together a master spreadsheet to send to them with the message that we want to be good team mates, but we are still learning the best ways to work, sorry.